This page explains how to delete your Decency Water account and what happens to your data.
How to request deletion
In the app: open Account, tap Edit profile, then Delete my account & data.
Without the app: email contact@decencywater.com from the email address on your account, or send a WhatsApp message to 7746 96 7746, from the phone number on your account. Include the phone number you use to log in.
We confirm the request and complete deletion within 30 days.
What is deleted
- Your name, email, gender, date of birth and household size
- All your saved addresses, delivery instructions, receiver and alternate contact details, and location pins
- Your profile picture, delivery instruction photos and voice recordings
- Your chat messages
- Your push notification token, so notifications stop
- Your feedback and testimonials
What we keep, and why
- Invoices and order records are kept for 8 years because Indian tax law requires it. These carry your name, phone number and delivery address as they appeared on the order.
- Delivery photos are kept for 90 days from the delivery date, then deleted on their normal schedule.
We cannot delete an account with an undelivered order or an unpaid balance until it is settled. We will tell you if that applies.
Questions
Email contact@decencywater.com or call 7746 96 7746, Monday to Friday, 9:00 to 18:00.