Introduction

This Privacy Policy describes how Decency Water and its affiliates (collectively “Decency Water, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://decencywater.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to:

Name
Date of birth
Address
Telephone/mobile number
Email ID
Proof of identity or address

Some sensitive personal data may be collected with your consent, such as:

Bank account details
Credit/debit card information
Other payment instrument information
Biometric information such as facial features or physiological information

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on Platform and third-party business partner platforms. When such third-party partners collect your personal data directly from you, their privacy policies will apply.

Usage

We use personal data to:

Provide the services you request
Assist sellers and business partners in fulfilling orders
Enhance customer experience
Resolve disputes
Troubleshoot problems
Inform you about offers, products, services, and updates
Customise your experience
Detect fraud and criminal activity
Enforce terms and conditions
Conduct marketing research and surveys
Sharing

We may share your personal data internally within our group entities, affiliates, sellers, logistics partners, payment providers, and other third parties for service-related purposes.

We may also disclose data to:

Government agencies
Law enforcement agencies
Third-party rights owners

if required by law or necessary to protect rights, property, or safety.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse.

However, internet transmission is not completely secure, and users acknowledge the inherent risks involved.

Data Deletion and Retention

You may delete your account through your profile/settings or contact us directly.

We may delay or refuse deletion in case of:

Pending grievances
Claims
Pending shipments
Other legal/service obligations

We retain personal data only as long as required by law or business necessity.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By using the Platform or providing information, you consent to the collection, use, storage, disclosure, and processing of your information according to this Privacy Policy.

You may withdraw your consent by contacting the Grievance Officer.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Grievance Officer

Animesh Debnath
Ecommerce Manager
Raima Paniya Jal Bottling Plant
After Horticulture Office,
Bypass, Nagichara, Pin 799004