Privacy Policy

Last updated: 18/09/26

1. Who we are and what this covers

Decency Water (“we”, “us”, “our”) is a bottled water delivery business operated by Raima Paniya Jal Bottling Plant, Agartala, Tripura, India.

This policy covers:

• our website, https://decencywater.com
• our Decency Water customer app for Android
• our delivery and customer support operations

We serve customers in Agartala, Tripura only. Your data is stored and processed in India and, where our technology providers operate outside India, in the countries listed in section 5.

By using the Platform or the app, you agree to this policy.

2. Information we collect

You give us:

• Name, phone number, and optionally email, gender, date of birth and household size
• Delivery addresses, including the address text, floor and lift details, delivery notes, and the name and phone number of a receiver or an alternate contact
• A location pin for each delivery address, which you may set using your device’s location
• Photos and recordings you choose to add: a profile picture, a photo of your door or gate, a spoken delivery instruction, and any video you submit as a testimonial
• Messages you send us in the app’s chat
• Feedback, ratings, and the reason you give when requesting account deletion

Collected automatically when you use the app:

• A push notification token, so we can send you delivery updates and chat replies
• Device platform and app version
• Your order history, jar codes scanned at delivery, and delivery status

Collected by our delivery team:

• A photo taken at delivery as proof of delivery
• A payment screenshot or reference where you pay online or by UPI

We do not collect: biometric information, identity documents, or your card or bank account numbers. Online payments, where offered, are handled by our payment provider and the card details are entered on their systems, never ours.

3. Why we use it

• To take, deliver and track your orders
• To let our delivery team find you and follow your delivery instructions
• To send you order updates on WhatsApp and as push notifications
• To answer your questions in chat and resolve complaints
• To issue invoices and meet tax obligations
• To apply your pricing, discounts and any subscription you hold
• To prevent fraud and misuse
• To improve the service

We do not sell your personal data. We do not use it for advertising.

4. Where your phone number goes

Your phone number is your login. We send a one-time password to it over WhatsApp, and we use it to contact you about deliveries.

If you have not set a profile picture, the app shows an automatically generated illustration. A code derived from your phone number is sent to the service that generates it. No other information about you is sent, and the service does not receive your name or address.

5. Service providers

We share only what each provider needs:

We also disclose information to government or law enforcement agencies where the law requires it.

6. How long we keep it

• Account information and addresses: while your account is open, and deleted when you delete your account, subject to the exceptions below
• Order history and invoices: 8 years, as required by Indian tax law, and kept even after you delete your account
• Delivery photos: 90 days
• Payment references: kept with the invoice or order record they belong to, for the same period as that record.
• Payment screenshots: 30 days
• Chat messages: while your account is open
• Voice recordings and delivery instruction photos: until you remove them or delete the address

7. Deleting your account

You can request deletion in the app: Account → Edit profile → Delete my account & data.

You can also request it at https://decencywater.com/delete-account/ or by emailing contact@decencywater.com from the number or email on your account.

What happens is described on that page.

8. Your choices

• You can view and change your name, email, addresses and delivery instructions in the app at any time
• You can turn off notifications in your phone’s settings
• You can decline location access; you can then set your delivery pin manually on the map
• You can decline camera, photo and microphone access; those features simply won’t be available

9. Children

The app is not intended for anyone under 18, and we do not knowingly collect data from children.

10. Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections and access controls on our systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes

We may update this policy. The date at the top shows when it last changed.

12. Contact and grievances

Animesh Debnath, Ecommerce Manager
Raima Paniya Jal Bottling Plant
After Horticulture Office, Bypass, Nagichara, Pin 799004, Agartala, Tripura

Phone: 7746 96 7746 (Monday to Friday, 9:00 to 18:00)
Email: contact@decencywater.com