Important Update: 20L Water Jar Policy

From 1 July 2026, Decency Water will be introducing a new 20L Jar Purchase policy for all new jar purchases.

For Existing Customers
If you have previously paid a ₹200 refundable jar deposit, your deposit remains unchanged and continues to be fully refundable as per our previous policy.

For New Jar Purchases (From 1 July 2026 Onwards)
Any 20L jars purchased from 1 July 2026 onwards will be treated as a one-time jar purchase. These jars become the customer’s property and are not refundable.

This change applies only to new jar purchases made from 1 July onwards and does not affect existing refundable deposits.

If you have any questions, please feel free to contact our customer support.

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform.

Cancellation requests will only be considered if made within 2 days of placing the order.
Cancellation may not be possible if the order has already been shipped or is out for delivery. In such cases, you may reject the product at the doorstep.
Decency Water does not accept cancellation requests for perishable items like flowers or eatables. However, refunds/replacements may be provided if the product quality is unsatisfactory.
Damaged or defective items must be reported within 2 days of receipt.
If the product received differs from what was shown on the site, notify customer service within 2 days.
Warranty-related complaints should be directed to the manufacturer.
Approved refunds will be processed within 4 days.